PICKUP AND DELIVERY
Plan the Materials. Plan the Move.
Fence orders can include oversized panels, long posts, chain link fabric, gates, framework and boxes of fittings.
CerKa Fence Supply helps customers plan an appropriate pickup or delivery arrangement according to the product dimensions, order quantity, destination, site access and current availability.
Tell us where the materials are needed, when they are required and whether you prefer pickup or delivery.
Need a material quote first?
Already have a material list?
Fulfillment Planned Around the Order
The appropriate fulfillment method depends on what you are purchasing.
An order may include:
- Welded wire fence panels
- Chain link fabric
- Ornamental steel panels
- Long fence posts
- Top rail and framework
- Pedestrian or driveway gates
- Privacy products
- Security extensions
- Fittings and hardware
- Palletized or bundled products
- Complete fence systems
Large, long or heavy materials may require a suitable truck, trailer, loading method and securement plan.
Pickup or delivery availability will be confirmed as part of the quotation and order process.
Pickup
Pickup may be appropriate for customers who have access to a suitable vehicle, trailer, load-securing equipment and handling plan.
The pickup location, available date, time and instructions will be provided in the applicable order confirmation.
Do not travel to collect an order until CerKa has confirmed in writing that the materials are ready and the pickup arrangement has been scheduled.
Before Collecting Your Order
Confirm the following before arriving:
- Order or quotation reference
- Customer or company name
- Confirmed pickup location
- Confirmed pickup date and time
- Product quantities
- Longest material length
- Largest panel or gate dimensions
- Approximate load size
- Suitable vehicle or trailer
- Required straps and securement equipment
- Person authorized to collect the order
If another person or carrier will collect the materials, provide their name and contact information before pickup.
Bring the Right Vehicle
The customer is responsible for confirming that the pickup vehicle and trailer are appropriate for the order.
Consider:
- Vehicle payload
- Trailer dimensions
- Trailer payload
- Panel height and width
- Post and rail length
- Gate dimensions
- Bundle or pallet size
- Load distribution
- Legal overhang
- Required flags, lights or markings
- Provincial transportation requirements
- Weather exposure
- Product protection
- Load securement
A passenger vehicle, pickup truck or small utility trailer may not be suitable for every fence-material order.
CerKa does not authorize unsafe, overloaded or inadequately secured transportation.
Load Securement
Fence materials must be protected and properly secured before leaving the pickup location.
Depending on the order, the customer may need:
- Rated tie-down straps
- Edge protectors
- Blocking
- Dunnage
- Protective blankets
- Suitable trailer sides or racks
- Weather protection
- Flags or visibility markers
- Additional securement for long products
Do not rely on packaging alone to secure the load.
The driver is responsible for inspecting the load and complying with applicable transportation and load-securement requirements.
Inspect the Order Before Departure
Before leaving the pickup location, the customer or authorized carrier should review:
- Product descriptions
- Quantities
- Visible dimensions
- Colour or finish
- Panel types
- Post types
- Gate sizes
- Fitting packages
- Visible product condition
- Documentation provided with the order
Any visible shortage, incorrect item or apparent damage should be reported before departure and documented according to the applicable order terms.
Signing or accepting the order may confirm receipt of the listed materials, subject to the terms included in the applicable documentation.
Delivery
Delivery may be available depending on:
- Product type
- Order quantity
- Material dimensions
- Total shipment size
- Destination
- Site access
- Required date
- Carrier availability
- Unloading requirements
- Current product availability
A delivery request is not confirmed until CerKa provides the applicable written fulfillment information.
Information Required for a Delivery Request
Provide:
- Customer or company name
- Project name
- Delivery address
- City or municipality
- Postal code
- Contact person
- Contact telephone number
- Required material date
- Preferred delivery window
- Product type
- Approximate order quantities
- Site type
- Access restrictions
- Unloading equipment available
- Special receiving instructions
Complete site information helps reduce avoidable delivery problems.
Delivery Site Types
Tell us whether the destination is:
- Residential property
- Commercial property
- Industrial property
- Construction site
- Warehouse
- Contractor yard
- Institutional property
- Public-sector property
- Other
Different site types can have different access, receiving and unloading requirements.
Site Access Requirements
Before requesting delivery, review:
- Road width
- Entrance width
- Gate clearance
- Turning space
- Overhead wires
- Tree branches
- Low structures
- Weight restrictions
- Road conditions
- Soft ground
- Steep slopes
- Snow or ice
- Mud
- Construction activity
- Vehicle restrictions
- Receiving hours
- Required security clearance
The customer must disclose conditions that could prevent the delivery vehicle from entering, turning, unloading or leaving safely.
If safe access is unavailable, an alternative delivery location may be required.
Who Is Responsible for Unloading?
Unloading services should not be assumed.
Unless the quotation or delivery confirmation states otherwise, the customer must be prepared to provide appropriate personnel and equipment to receive and unload the materials safely.
Depending on the order, unloading may require:
- Forklift
- Telehandler
- Crane or lifting equipment
- Suitable material-handling equipment
- Trained personnel
- Adequate staging area
- Protective supports or dunnage
The unloading method must be appropriate for the product dimensions, weight, packaging and site conditions.
Do not attempt to manually unload products that cannot be handled safely.
Delivery Location and Material Placement
Delivery normally refers to transportation to the confirmed accessible receiving location.
It should not be assumed to include:
- Carrying materials around the property
- Moving products through buildings
- Distributing materials along the fence line
- Installation
- Excavation
- Removal of existing fencing
- Assembly
- Unpacking every component
- Placement in an inaccessible or unsafe area
Any additional placement or handling service must be specifically discussed and confirmed in writing, if available.
Preparing the Receiving Area
Before delivery:
- Clear the receiving area
- Remove vehicles and obstructions
- Ensure adequate turning space
- Confirm stable ground conditions
- Prepare dunnage or supports
- Keep the public away from the unloading area
- Arrange required personnel
- Prepare unloading equipment
- Confirm the receiving contact is available
- Protect the materials from traffic, moisture and damage after unloading
Fence panels, posts and gates should be stored in a stable location where they will not fall, bend, shift or create a hazard.
Delivery Dates and Timing
CerKa will review the requested date as part of the quotation or fulfillment process.
A requested date or time is not guaranteed until it has been confirmed in writing.
Delivery timing can be affected by:
- Product availability
- Order preparation
- Special-order items
- Carrier scheduling
- Destination
- Traffic
- Weather
- Site access
- Equipment availability
- Changes to the order
- Events outside CerKa’s reasonable control
Customers should avoid scheduling installation crews or equipment solely on an unconfirmed delivery request.
Multiple Products and Partial Availability
A complete fence order may include products from different categories or sources.
Panels, posts, gates, fittings and accessories may not always become available at the same time.
When this occurs, the available options may include:
- Waiting until the complete order is ready
- Scheduling more than one pickup
- Scheduling more than one delivery
- Reviewing approved substitutions
- Revising the required date
Any split shipment, additional trip or substitution must be reviewed and confirmed before fulfillment.
Additional transportation or handling charges may apply when identified in the applicable quotation or order documentation.
Changes to Pickup or Delivery
Contact CerKa as soon as possible if any of the following changes:
- Required material date
- Delivery address
- Site contact
- Receiving hours
- Access conditions
- Unloading equipment
- Product quantities
- Gate dimensions
- Pickup vehicle
- Authorized person collecting the order
Changes can affect pricing, availability, preparation and scheduling.
A change is not accepted until CerKa confirms the revised arrangement.
Missed or Unsuccessful Delivery
A delivery may be unsuccessful if:
- No authorized receiver is available
- The address is incorrect
- The site is inaccessible
- The receiving area is unsafe
- Required unloading equipment is unavailable
- Access restrictions were not disclosed
- The delivery vehicle cannot enter or turn safely
- The customer refuses or cannot receive the order
Rescheduling, return transportation, storage, waiting time or additional charges may apply when stated in the applicable terms or carrier documentation.
Material Storage After Delivery
After receiving the order:
- Verify the quantities
- Document visible condition
- Store products on stable supports
- Keep materials away from standing water
- Protect finishes from abrasion
- Separate incompatible materials where required
- Prevent panels, posts and gates from falling
- Keep fittings and fasteners together
- Retain product labels and order documentation
- Follow manufacturer storage instructions when available
Improper handling or storage can damage finishes, bend materials or make component identification more difficult.
Shortages, Incorrect Products or Visible Damage
Inspect the products during pickup or delivery whenever it is safe to do so.
If there is a concern:
- Identify the affected product.
- Take clear photographs.
- Record the quantity.
- Retain packaging and labels.
- Note the issue on available receiving documentation.
- Contact CerKa according to the applicable order instructions.
Do not install or modify a product that may be incorrect or damaged before the issue has been reviewed.
The applicable quotation, invoice, order confirmation or supplier documentation may include specific reporting requirements.
Frequently Asked Questions
Can I collect materials without an appointment?
Do not travel to collect an order until CerKa has confirmed that the materials are ready and provided the pickup instructions.
Can CerKa tell me which vehicle I need?
CerKa can provide available product dimensions and order information. The customer and driver are responsible for selecting a suitable vehicle, trailer and securement method.
Does CerKa load the vehicle?
Loading arrangements depend on the products, location and confirmed order instructions. Do not assume that specific loading equipment or assistance is available unless confirmed.
Is delivery available everywhere in Ontario?
Delivery options depend on the order, destination, carrier availability and current operating capacity. Submit the postal code for review.
Is delivery free?
Delivery costs, when applicable, will be identified during the quotation or fulfillment process. Free delivery should not be assumed.
Can CerKa deliver directly to a job site?
Job-site delivery may be considered when the site can safely accommodate the vehicle and unloading requirements. Availability must be confirmed.
Will the driver unload and distribute the materials?
Do not assume that unloading or distribution along the fence line is included. The confirmed delivery arrangement will identify any included service.
Can delivery be guaranteed for a specific time?
A requested date or time is not guaranteed until confirmed. Product, carrier, traffic, weather and site conditions can affect delivery.
What if the delivery address changes?
Contact CerKa before fulfillment. Address changes may affect availability, pricing and scheduling.
Does CerKa provide installation with delivery?
No. CerKa Fence Supply distributes fencing materials and components. Delivery does not include installation.
Move the Complete Fence System with a Clear Plan
Tell us what you are ordering, where the materials are needed and when you need them.
CerKa Fence Supply will review the order information and confirm the available pickup or delivery options during the quotation process.