FREQUENTLY ASKED QUESTIONS
Clear Answers Before You Order.
Find answers about CerKa Fence Supply, fence systems, quotations, measurements, gates, product compatibility, contractor support, pickup and delivery.
If you cannot find the information you need, send us your question, project details, photographs or material list.
About CerKa Fence Supply
What is CerKa Fence Supply?
CerKa Fence Supply is an Ontario distributor of welded wire, chain link and ornamental steel fence materials, components and accessories.
CerKa supplies materials to contractors, fence installers, builders, property managers, commercial customers, institutions and property owners.
Does CerKa install fencing?
No. CerKa Fence Supply distributes fencing materials and components.
Installation, site measurement, excavation, concrete work, electrical work and gate-operator installation are not represented as CerKa services.
Does CerKa sell to the public?
Yes. Property owners can request fence materials directly from CerKa.
Customers who are unfamiliar with fencing can use the Fence Selector or submit approximate project information for review.
Does CerKa sell only to contractors?
No. CerKa serves both trade professionals and property owners.
Qualified trade professionals can also apply to the CerKa Contractor Program.
What types of fence materials does CerKa supply?
CerKa’s principal product categories include:
- Logan 3D welded wire fencing
- Victoria 2D double-wire fencing
- Castle Anti-Climb fencing
- Chain link fencing
- Ornamental steel fencing
- Posts and framework
- Fittings and hardware
- Pedestrian and driveway gates
- Privacy products
- Security accessories
Product dimensions, finishes and availability must be confirmed.
Where does CerKa supply materials?
CerKa serves customers and projects in Ontario. Available pickup and delivery options depend on the order, destination and current operating capacity.
Submit the project postal code for review.
Choosing a Fence System
How do I know which fence system to choose?
Consider:
- Property type
- Intended use
- Required security
- Visibility
- Privacy
- Architectural appearance
- Fence height
- Gate requirements
- Budget priorities
- Ground and installation conditions
Use the CerKa Fence Selector for a preliminary product-category suggestion.
What is the difference between welded wire, chain link and ornamental steel?
Chain link is a practical and adaptable fabric-and-framework system.
Welded wire uses rigid panels and can provide a clean, modern appearance with different levels of rigidity and mesh configuration.
Ornamental steel uses coordinated panels, posts and gates to create a more architectural appearance.
Final selection should consider the complete project rather than appearance alone.
What is Logan 3D welded wire fence?
A Logan 3D welded wire panel includes formed reinforcing bends that add structure while maintaining visibility and a modern appearance.
It may be considered for residential, commercial, recreational and general perimeter applications.
What is Victoria 2D double-wire fence?
Victoria is CerKa’s name for its 2D double-wire welded fence category.
The panel uses additional horizontal wire reinforcement to create a rigid, structured configuration.
What is Castle Anti-Climb fence?
Castle is CerKa’s name for its close-mesh anti-climb fence category.
Its small mesh openings are intended to make gripping, footholds and passing objects through the fence more difficult.
No fence can guarantee that climbing, cutting or intrusion will be prevented.
Is ornamental steel the same as ornamental iron?
The terms are sometimes used interchangeably in everyday searches, but they do not always describe the same material or manufacturing system.
Confirm whether the product is steel, iron or another material before ordering.
Which fence system provides the most privacy?
Most open fence systems do not provide complete privacy by themselves.
Depending on the selected product, privacy slats, screening or compatible inserts may be available. Privacy products can increase wind loading and may affect posts, framework and foundations.
Which fence is the least expensive?
Pricing depends on the height, specifications, framework, finish, gates, fittings, quantities, availability and delivery requirements.
Chain link is often considered when cost-conscious material selection is important, but a project-specific quotation is required for a meaningful comparison.
Can CerKa compare several fence options?
Yes. Identify the systems you want to compare and provide the same project dimensions for each option.
Products and Components
Can I buy the panels without posts or fittings?
Individual product categories may be requested, subject to quantity and availability.
However, the purchaser must confirm how the panels will be supported and connected.
Are posts and fittings included with fence panels?
Only when they are specifically listed in the product description or quotation.
Do not assume that panels include posts, brackets, fasteners, gates or accessories.
Are gate hinges and latches included with a gate?
Only when the quotation specifically identifies them as included.
Gate hardware should be reviewed according to the gate frame, posts, dimensions and intended operation.
Can products from different manufacturers be combined?
Compatibility should not be assumed.
Panels, posts, rails, brackets, fittings and gates can use different dimensions, hole spacing and connection systems.
Are all products listed on the website in stock?
Not necessarily.
Product styles, dimensions, finishes and quantities can change. Current availability must be confirmed through CerKa before planning the project.
Does CerKa offer different colours?
Available colours and finishes depend on the product system and current supply.
Identify the required colour in the quote request.
Will a new colour exactly match my existing fence?
An exact match cannot be assumed.
Colour and texture can vary because of manufacturer, coating system, production run, age and weather exposure.
Can fence panels or posts be cut or drilled?
Some products may permit field modification, but cutting or drilling can expose metal and affect the finish.
Review the applicable product instructions and coating-repair requirements before modifying a product.
Does CerKa provide product warranties?
Any applicable warranty depends on the manufacturer, product and order terms.
Warranty coverage should not be assumed unless the applicable written warranty information has been provided.
Quotations and Orders
How do I request a quote?
Complete the online quote form and include as much project information as possible.
What information should I include?
When possible, provide:
- Fence system
- Project location
- Fence height
- Approximate linear footage
- Number and size of gates
- Colour or finish
- Required material date
- Pickup or delivery preference
- Drawings or material lists
Do I need final measurements before requesting pricing?
Approximate measurements may be used for an initial request.
Final dimensions and quantities must be confirmed before ordering.
Can I upload my own material list?
Yes. You can upload PDF, Excel, Word, JPG and PNG files.
How long does it take to receive a quote?
Response time depends on the completeness and complexity of the request, products involved, required clarification and current workload.
A specific response time should not be assumed unless CerKa confirms it.
Does submitting a quote request reserve inventory?
No.
Products are not reserved until CerKa provides written confirmation of the applicable order or reservation arrangement.
How long is pricing valid?
The applicable quotation should state its pricing conditions and validity period.
Pricing outside that period must be reconfirmed.
Are taxes included?
The quotation or order documentation should identify applicable taxes and additional charges.
Are delivery charges included?
Delivery should be considered included only when it is specifically identified in the quotation or order documentation.
Is there a minimum order?
Minimum quantities or order requirements can depend on the product and supplier. Confirm the applicable requirement when requesting pricing.
What payment methods does CerKa accept?
Available payment methods and payment timing will be communicated during the quotation or order process.
Do not send payment information through a general website form.
Can I change an order after confirming it?
Contact CerKa immediately.
Changes are subject to product status, supplier requirements, preparation, availability and applicable charges. A requested change is not accepted until confirmed in writing.
Can I cancel an order?
Cancellation depends on the product, order status, supplier terms and applicable written conditions.
Custom, special-order, cut, fabricated or prepared products may be subject to restrictions.
Can I return unused materials?
Return eligibility should not be assumed.
It depends on the product, condition, packaging, order terms, supplier requirements and prior written authorization. Contact CerKa before returning any product.
Measurements and Material Lists
Can CerKa calculate everything from the total linear footage?
Linear footage alone may not identify:
- Corners
- Fence ends
- Gate openings
- Wall connections
- Changes in elevation
- Different fence heights
- Surface-mounted sections
- Special fittings
A fence layout may be required.
Does CerKa perform site measurements?
Site measurement is not represented as a CerKa supply service.
The purchaser, installer or responsible project professional must confirm final measurements.
Can CerKa prepare my complete takeoff?
CerKa can review submitted product information and identify unclear or potentially missing categories.
Full estimating and takeoff responsibility are not represented as included unless expressly confirmed in writing.
How should I draw a simple fence layout?
Show:
- Every fence section
- Approximate length
- Corners
- Ends
- Gate locations
- Gate openings
- Buildings or walls
- Slopes
- Surface-mounted areas
Can I send a handwritten list?
Yes. Take a clear, well-lit photograph and ensure every item, quantity and measurement unit is readable.
Which measurement units can I use?
You may provide feet and inches, metres or millimetres.
Use the same measurement system consistently and clearly identify the units.
Gates and Access
What information is needed for a gate quote?
Provide:
- Fence system
- Pedestrian or driveway use
- Required clear opening
- Gate height
- Single- or double-swing configuration
- Swing direction
- Hinge side
- Latch requirements
- Manual or automated operation
Is gate width the same as the distance between posts?
Not necessarily.
Post spacing may need to account for hinges, latch hardware, clearances and manufacturer requirements.
Confirm the required post-to-post dimension before setting gate posts.
Can a line post be used as a gate post?
Do not assume that it can.
Gate posts may require different dimensions, wall thickness, length, foundation or mounting hardware.
Can CerKa provide an automated gate?
Automation requirements must be discussed separately.
A gate intended for an operator must be designed and prepared for automation. Operators, electrical work and safety systems require qualified professionals.
Can a gate be installed on a slope?
Slope can affect clearance and operation.
Provide photographs, grade information and the intended swing direction before selecting the gate configuration.
Can CerKa confirm that a gate is pool compliant?
No general gate description can confirm compliance with every municipality.
Pool-enclosure requirements must be verified with the applicable local authority before ordering and installation.
Privacy and Security
Can privacy slats be added to any fence?
No. Privacy products must be compatible with the selected fabric or panel.
Do privacy products affect the fence structure?
They can.
Reducing airflow through the fence may increase wind loading and affect posts, spacing, framework, fasteners, foundations and gates.
Is Castle fence impossible to climb?
No.
Castle’s close mesh is intended to make gripping and footholds more difficult, but no fence can guarantee that climbing, cutting or unauthorized access will be prevented.
Does CerKa supply security extensions?
Compatible straight or angled extensions and other security accessories may be available for selected systems.
Availability and suitability must be confirmed.
Can barbed wire be added to any fence?
Do not assume that it can.
Compatibility, site conditions and applicable municipal or safety requirements must be reviewed before ordering or installation.
Replacement Components
Can CerKa identify an existing bracket or fitting?
Send clear photographs, measurements and manufacturer information when available.
CerKa can help identify potential product categories, but final compatibility must be confirmed.
What photographs should I send?
Include:
- Complete fence
- Complete panel
- Post
- Rail
- Connection
- Component close-up
- Manufacturer label
- Measuring tape beside the part
Can CerKa guarantee an exact replacement match?
An exact match cannot be guaranteed without confirming the original manufacturer, product system, dimensions and finish.
Can I replace only one damaged panel?
You may request a replacement panel, but dimensions, connections, colour and compatibility must be reviewed.
Pickup and Delivery
Can I collect my order from CerKa?
Available pickup options will be confirmed during the order process.
Do not travel to collect materials until CerKa has confirmed that the order is ready and provided the pickup instructions.
What vehicle do I need?
The appropriate vehicle depends on the longest posts or rails, panel dimensions, gates, order weight and packaging.
The customer and driver are responsible for selecting a safe and suitable vehicle or trailer.
Does CerKa secure the load?
Loading and assistance depend on the confirmed pickup arrangement.
The driver is responsible for final inspection, legal transportation and load securement.
Does CerKa deliver throughout Ontario?
Delivery options depend on the order, destination, carrier availability and current operating capacity.
Submit the delivery postal code for review.
Is delivery free?
Do not assume that delivery is free. Applicable delivery charges will be identified during the quotation or order process.
Does delivery include unloading?
Unloading should not be assumed unless it is specifically confirmed in writing.
The customer may need suitable personnel and equipment to receive the materials safely.
Can delivery be guaranteed for a specific date?
A requested date is not confirmed until CerKa provides written fulfillment information.
Product availability, carrier scheduling, weather and site access can affect timing.
Contractor Program
Who can apply to the Contractor Program?
Fence contractors, installers, builders, general contractors, property-maintenance companies and other qualified trade professionals may apply.
Does joining guarantee a discount?
No particular discount or pricing structure should be assumed. Pricing is confirmed through the applicable quotation.
Does the program include a credit account?
Credit is not automatically included.
Any credit option, if offered, requires a separate application, review and approval.
Can contractors submit several projects?
Yes. Submit each project separately and include a clear project name or reference.
Can CerKa help with repeat orders?
Provide the previous CerKa quotation or order reference, product descriptions, quantities and required date.
Pricing and availability must be reconfirmed.
Installation, Engineering and Compliance
Does CerKa provide installation instructions?
Available manufacturer information may be provided for relevant products.
The installer remains responsible for the installation method and actual site conditions.
Does CerKa determine post spacing or foundations?
Final post spacing, embedment, concrete, base plates and anchors must correspond with the product system, site and applicable requirements.
CerKa does not provide site-specific engineering approval.
Does CerKa locate underground utilities?
No. Required utility locates must be completed through the appropriate service before excavation.
Does CerKa confirm property boundaries?
No. Property boundaries must be established using appropriate property information or a qualified survey professional.
Does CerKa obtain permits?
No. The property owner, contractor or responsible professional must determine whether permits or approvals are required.
Does CerKa guarantee code or bylaw compliance?
CerKa can provide available product information but does not provide a general compliance guarantee.
The purchaser and installer must confirm applicable building, safety, accessibility, pool-enclosure and municipal requirements.
Ready to Move Forward?
Choose a fence system, upload your material list or tell us about the project.